{"id":11190,"date":"2020-12-31T15:07:56","date_gmt":"2020-12-31T07:07:56","guid":{"rendered":"https:\/\/blog.carro.sg\/?p=11190"},"modified":"2025-11-18T18:57:28","modified_gmt":"2025-11-18T10:57:28","slug":"carro-2020-year-review","status":"publish","type":"post","link":"https:\/\/carro.co\/sg\/blog\/carro-2020-year-review\/","title":{"rendered":"CARRO’s 2020 year in review"},"content":{"rendered":"We are at the end of 2020 and that means it\u2019s time for our annual CARRO: Year In Review! This year, there were many uncertainties brought about by COVID-19 and many businesses were forced to rethink their business strategy.\u00a0<\/span>\r\n\r\nFor the automotive industry, we saw key players jumping on<\/span> digitalisation and automation<\/span><\/a> to help their businesses and consumers navigate through these difficult times.<\/span>\r\n\r\nSimilarly for CARRO, we saw an opportunity to leverage technology to meet the challenges posed by the pandemic, while ensuring a delightful car ownership experience for our customers.<\/span>\r\n

Contactless Car Buying Experience<\/b><\/h2>\r\n\"\"\r\n\r\nIn June 2020, we launched <\/span>SEA\u2019s first contactless car purchasing service<\/span><\/a> in response to new safety measures and the changing consumer behaviour where online and contactless shopping is valued.<\/span>\r\n\r\nThis service offers an <\/span>end-to-end digital experience<\/span><\/a> for customers who are looking to buy CARRO used cars. But of course, we understood that there is a need for quality assurance and transparency in the entire digital process<\/span>\u00a0- hence the introduction of SG\u2019s first 30-day wear and tear guarantee and 3-day return policy.<\/span>\r\n\r\nAll CARRO used cars are certified through a rigorous 150-point inspection and the inspection report for each car is available online. So when you have identified the car of your choice, you can schedule a contactless car viewing appointment where our CARRO representative will walk you through the viewing via live video chat.<\/span>\r\n\r\nOnce you\u2019ve decided to make the purchase, you can opt to have the car delivered to your doorstep! If not, you may also choose to collect it contactless.<\/span>\r\n\r\nThe contactless car buying experience doesn\u2019t just stop in Singapore - we have since expanded this new way of buying used cars into Indonesia and Thailand, all with the same level of quality assurance.<\/span>\r\n

Expanding Usage-Based Insurance to Retail Customers<\/b><\/h2>\r\nWe first launched our <\/span>Usage-Based Insurance (UBI) programme<\/span><\/a> back in Oct 2019 in partnership with NTUC Income. This SG\u2019s First True Pay-As-You-Drive Car Insurance<\/a> is bundled exclusively in the CARRO Leap car subscription service. This initiative, backed by tech and data analytics, aims to lower the cost of driving in Singapore.<\/span>\r\n\r\n\"usage\r\n\r\nTraditionally, the premium for car insurance is charged by per annum and the amount you pay depends on the type of coverage you choose. However with UBI, you only pay the premium based on the distance you have driven, i.e. if you drive less, you\u2019ll pay less!<\/span>\r\n\r\nWe saw the opportunity to extend this programme to our retail customers as we realised that most of us are working remotely and there isn\u2019t any much opportunity to drive. <\/span>\r\n\r\nHence <\/span>Covered<\/span><\/a> was introduced with the intent of helping Singaporeans save. With premium starting from as low as $150, you will enjoy $0 excess and savings up to 69% on car insurance. Not to mention, maintenance coverage is also included so that you can pay a single fee and enjoy two different coverages.<\/span>\r\n\r\nInterested? Sign up for our waitlist <\/span>here<\/span><\/a> and be the first to know when the programme launches!<\/span>\r\n

Finishing 2020 Strong...<\/b><\/h2>\r\nFor CARRO, 2020 is a year of turbulence but also a year of celebration. We celebrated <\/span>our 5th anniversary<\/span><\/a>, <\/span>raised close to S$150 million<\/span><\/a> and have been EBITDA positive for the past 9 months despite the pandemic.<\/span>\r\n\r\nIn the region, we launched CARRO Automall in Indonesia and Thailand to provide consumers with high-quality pre-owned cars. The positive traction continues over at <\/span>myTukar<\/span><\/a> in Malaysia, where the platform grew by over 400%. We have also partnered with <\/span>auto giant Sime Darby Auto Selections<\/span><\/a> to digitise the used car market in Malaysia.<\/span>\r\n

\u2026 And Starting 2021 Stronger<\/b><\/h2>\r\nOur growth as Southeast Asia\u2019s largest car marketplace is made possible, only because of you - our customers, business partners and investors. We can\u2019t thank you enough for your tremendous support throughout the year.\u00a0<\/span>\r\n\r\nWe are planning a slew of exciting offerings that focus on creating the best experience for all our customers in the region. Join us as we embark into 2021 as the better place to buy and sell cars. We look forward to serving you again at CARRO!<\/span>","protected":false},"excerpt":{"rendered":"

We are at the end of 2020 and that means it\u2019s time for our annual CARRO: Year In Review! This year, there were many uncertainties brought about by COVID-19 and many businesses were forced to rethink their business strategy.\u00a0 For the automotive industry, we saw key players jumping on digitalisation and automation to help their …<\/p>\n","protected":false},"author":59,"featured_media":11255,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[727],"tags":[],"class_list":["post-11190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-announcements"],"_links":{"self":[{"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/posts\/11190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/users\/59"}],"replies":[{"embeddable":true,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/comments?post=11190"}],"version-history":[{"count":3,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/posts\/11190\/revisions"}],"predecessor-version":[{"id":15249,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/posts\/11190\/revisions\/15249"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/media\/11255"}],"wp:attachment":[{"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/media?parent=11190"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/categories?post=11190"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/carro.co\/sg\/blog\/wp-json\/wp\/v2\/tags?post=11190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}