Terms of Use

Privacy Policy

Our Privacy Policy sets out how we manage your personal information and other information in accordance with the Privacy Act and the 13 Australian Privacy Principles (APPs) set out in that Act, which regulate the way that certain entities handle personal information.

The kinds of information we collect and hold

Depending on the particular circumstances, we may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) occupation, driver's licence number, and financial information (such as credit card or bank account numbers). This is not an exhaustive list.

You might also need to provide personal information about other individuals to us (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to us and to advise them about this statement/s

How we collect your information

We mainly collect information from you directly (such as where you provide information to us when you visit our premises or website, complete an application form or agreement for one of our products, or contact us with a query or request). However we may also collect your information in a number of other ways, including:

• from third parties such as our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives;
• from publicly available sources of information; or
• when we are legally authorised or required to do so.

If you choose not to provide to us certain information about you, we may not be able to provide you with the products or services you require.

How we hold your information

We take reasonable steps to maintain the security of your information and to protect it from unauthorised disclosures. While we take these steps to maintain the security of your information, you should be aware of the many information security risks that exist today and take appropriate care to help safeguard your information.

How do we use your information?

We collect, use and exchange your information so that we can:

• establish your identity;
• consider your request for a product or service;
• allow us to provide a product or service;
• conduct and improve our businesses and improve the customer experience;
• to tell you about other products and services that we think may be of interest to you;
• manage our relationship with you;
• to consider any concerns or complaints you raise against us and/or to manage any legal action between you and us; and
• to comply with any relevant laws, regulations, or codes of practice.

We may also disclose your personal information to related entities for purposes that include supplying goods or services that your request and providing other services. If you choose not to provide us with certain information about you, we may not be able to provide you with the products or services we offer.

How we use your information for Direct Marketing

We may also use your information so that we can promote and market products, services and special offers that we think will be of interest to you. This marketing may be carried out in a variety of ways and may continue after you cease acquiring any products or services from us until you opt-out by contacting us (using the Contact Us at the end of this document).

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties.

We may share personal information with third parties who perform services on our behalf. These third parties are not authorised to use or disclose information except as necessary to perform services on our behalf or comply with legal requirements.

We have implemented reCAPTCHA v3 on this website. Please note that your use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use.

How to access or correct your personal information

It's important that we have your correct details and you can update your information. If you wish to access any of your personal information that we hold or would like to correct any errors in that information, please contact us so that we can consider and respond to your request. We will need to verify your identity before giving you access to information.

There is no fee for making the initial request but in some cases we may apply an administrative charge for providing access to your personal information in response to a request. In certain circumstances we're allowed to deny your request, or limit the access we provide. If that is the case, we'll write to you explaining why you cannot access the requested information.

How to make a complaint

You may contact us (using the Contact Us at the end of this document) to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with the Australian Privacy Principles (APP) or any binding APP code that has been registered under the Privacy Act. We are committed to acknowledging your complaint in a prompt manner.

While we hope that we will be able to resolve any complaints you may have, if you're not satisfied with our handling of your matter, you can refer your complaint to external dispute resolution. We suggest you do this only once you've first followed our internal complaint processes set out above.

You may be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

Contact Us

You can contact us by email at [email protected].

7-Day Money Back Entitlement

These terms and conditions apply to Carro's 7-Day Money Back Entitlement. All contracts for the purchase of vehicles from Carro incorporate these terms and conditions. Please review these terms and conditions carefully before purchasing your vehicle.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Definitions

Terms used in These Terms and Conditions have the following meanings:

• Accessories means any after-market or dealer-fitted accessories purchased before, or on Delivery.
• Carro means CarPlace Automotive Pty Ltd (ACN 657 226 081) and any wholly owned subsidiary of Carro.
• Condition Report means a written report on the Vehicle's condition prepared by Carro on or prior to Delivery.
• Delivery means the date upon which the Purchaser takes possession of the Vehicle.
• Finance means any loan or credit provided by any lender to the Purchaser to facilitate the purchase of the Vehicle.
• Purchaser means any person who purchases a Vehicle from Carro.
• Purchase Contract means the contract for sale of the Vehicle by Carro and purchase of the Vehicle by the Purchaser.
• Security means any charge, encumbrance, or other security granted by the Purchaser to secure Finance or otherwise.
• Total Purchase Price has the meaning given in the Purchase Contract.
• Terms and Conditions means these terms and conditions.
• Trade-In Vehicle has the meaning given in the Purchase Contract.
• Net Trade-In Value has the meaning given in the Purchase Contract.
• Vehicle has the meaning given in the Purchase Contract.

2. Application

These Terms and Conditions (as amended under clause 11 from time to time) are incorporated into and form part of any Purchase Contract that Carro enters into with a Purchaser.

3. 7-Day Money Back Entitlement

The Purchaser has the right to a refund of the Total Purchase Price less Accessories from Carro (Refund) in exchange for the repurchase of the Vehicle by Carro provided that each of the eligibility criteria set out in clause 4 are satisfied (7-Day Money Back Entitlement).

4. Eligibility

A Purchaser will be eligible to exercise the 7-Day Money Back Entitlement provided that each of the following criteria is satisfied:

• The Purchaser must have paid the Total Purchase Price and any other amounts owing in full to Carro.
• Notice of the Purchaser's intention to exercise the 7-Day Money Back Entitlement must have been given, in writing, to Carro within 7 days from Delivery.
• The Vehicle must not have travelled more than 500km from the time of Delivery (Maximum Distance). If a Vehicle has exceeded the Maximum Distance, then Carro may (at its sole discretion) decline the 7-Day Money Back Entitlement.
• Other than kilometrage as provided for under clause 3(c), the Vehicle must be in the same condition as it was when the Purchaser acquired the Vehicle at Delivery, with regard to cleanliness, repair, wear and tear, and any other factor relevant to a vehicle's physical condition. The Condition Report will be determinative evidence of the condition in which the Vehicle was supplied to the Purchaser.
• Subsequent to Delivery, the Vehicle must not have been involved in any accident or suffered any physical damage, or have caused any damage or injury to any other vehicle, person, or property.
• Subsequent to Delivery (and without limiting the matters set out in clause 3(e)), the Vehicle must not have been subject to hail damage, water damage, fire damage, or partial or total submersion in water.
• The Vehicle must not have been involved in any criminal or unlawful activity.
• The Purchaser must not be the subject of any unresolved or unpaid fines, tolls, charges, fees, costs, allegations, or penalties involving the Vehicle.
• No third party must have acquired any legal, equitable, or statutory interest in the Vehicle without Carro's prior written approval.
• The Vehicle must not have been modified or altered without Carro's prior written approval.
• The Purchaser must return any Vehicle keys, accessories, logbooks, and documentation to Carro in good condition.
• The Vehicle must have remained registered and/or licensed with any relevant government authority.
• The Purchaser must not have exercised a 7-Day Money Back Entitlement on more than two occasions within the previous twelve months from the date of Delivery.
• The Purchaser must disclose all Material Information concerning the Vehicle.
• The Purchaser must deliver the Vehicle to premises specified by Carro for a physical examination of the Vehicle by Carro.
• Carro must have determined that each of the other criteria in this clause 4 have been either satisfied or waived by Carro.

5. Disclosure of Material Information to Carro

• The Purchaser agrees and acknowledges that they will truthfully and honestly disclose to and not withhold from Carro any documents, reports, correspondence, information, or other material which may be relevant to Carro's assessment of the criteria set out in clause 4 (Material Information) prior to exercising the 7-Day Money Back Entitlement.
• The Purchaser agrees and acknowledges that they will not mislead nor deceive Carro in respect of any of the criteria set out in clause 4.
• The Purchaser agrees to indemnify and hold Carro harmless for any damages, claims, or losses of Carro, whether direct or indirect, including non-economic and consequential losses, arising from breach of this clause 4 by the Purchaser.

6. Finance Not Covered by 7-Day Money Back Entitlement

The 7-Day Money Back Entitlement does not include refund, repayment, or compensation for any amounts spent or paid by the Purchaser in respect of Finance. The Purchaser shall be liable for any fees, costs, interest, or other charges arising in respect of cancellation, termination, discharge, or removal of any Finance or Security as a result of the Purchaser exercising the 7-Day Money Back Entitlement.

7. Discharge of Finance

• The Purchaser is solely responsible for ensuring any Finance or Security in respect of the Vehicle is repaid, terminated, discharged, or removed as a result of exercise of the 7-Day Money Back Entitlement.
• The Purchaser must do all things necessary to cancel, terminate, discharge, or remove any Finance or Security in respect of the Vehicle upon exercise of the 7-Day Money Back Entitlement.
• If the Purchaser exercises the 7-Day Money Back Entitlement and the Vehicle remains the subject of Finance or a Security, then Carro may:
  • pay a portion or all of the Refund directly to the lender or provider of the Finance (instead of the Purchaser) in order to discharge or address any Finance owing on the Vehicle, or to remove any Security; or
  • refuse to pay the Refund to the Purchaser until the Purchaser has taken such steps or actions as to reasonably satisfy Carro that the Finance or Security will be repaid, terminated, discharged, or removed.

8. Other Costs Not Covered by 7-Day Money Back Entitlement

The 7-Day Money Back Entitlement includes GST paid in respect of the Vehicle but otherwise does not include refund, repayment, or compensation for any amounts spent or paid by the Purchaser, including (without limitation) in respect of the following:

• insurance and/or roadside assistance services for the Vehicle;
• Vehicle transport costs, fees, or charges;
• stamp duty, registration fees, and/or any other government charges, duties, costs, taxes, imposts, or fees;
• fuel for the Vehicle;
• Vehicle detailing, servicing or maintenance; or
• lost wages and other consequential or indirect losses.

9. Trade-in Vehicle Return or Compensation

Carro will make reasonable efforts to return any Trade-in Vehicle to the Purchaser, subject to this clause 9, upon exercise of the 7-Day Money Back Entitlement by the Purchaser.

• Any Trade-In Vehicle, if returned to the Purchaser, will comprise a portion of the Refund equivalent to the Trade-In Value.
• The Purchaser will do all things necessary to effect the return of the Trade-In Vehicle to the Purchaser, including completing and executing any form or application for change in registration.
• If Carro is subject to a binding contract of sale and purchase in respect of a Trade-In Vehicle, then:
  • Carro is not obliged to return the Trade-In Vehicle to the Purchaser; and
  • Carro will pay to the Purchaser as part of the Refund a cash amount equivalent to the Net Trade-In Value minus any amount expended by Carro in respect of the Trade-In Vehicle subsequent to Delivery.

10. Refund Processing

Carro will pay the Refund to the Purchaser subject to these Terms and Conditions within 7 days from the date of valid exercise of the 7-Day Money Back Entitlement by the Purchaser. Payment of the refund will be effected by electronic funds transfer to a bank account nominated by the Purchaser in writing.

11. Amendment

Carro may amend, change, alter, or terminate these Terms and Conditions at any time and for any reason without notice. A Purchaser will be subject to and entitled to the benefit of the Terms and Conditions in force at the time of Delivery, regardless of any subsequent amendment, change, alteration, or termination.

12. Australian Consumer Law

Nothing in these Terms or Conditions limits, excludes, impedes, or affects any rights or entitlements of the Purchaser under Schedule 2 of the Competition and Consumer Act 2010 (Cth) in respect of the Vehicle or Purchase Contract.

13. Other Provisions

• These Terms and Conditions are subject to the same jurisdiction as the Purchase Contract.
• Notice must be given under these Terms and Conditions in accordance with the requirements of the Purchase Contract.
• Times and dates are to be determined in accordance with the Purchase Contract.
• If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• All monetary amounts specified are in Australian dollars.
• In the interpretation of these Terms and Conditions, no rule of construction shall apply to the disadvantage of Carro on the basis that Carro prepared these Terms and Conditions or seeks to rely on these Terms and Conditions.
• No waiver or indulgence of these Terms and Conditions is binding unless it is in writing. Waiver of a particular term or condition by a party is limited to that term or condition, and does not waive any other term or condition.

3-Month Warranty

These Terms and Conditions apply to Carro's 3-Month Warranty. By purchasing a vehicle from Carro, you agree to these Terms. Please review them carefully before completing your purchase.

Warranty coverage

Carro offers a 3-month statutory warranty on all vehicles sold, regardless of age or mileage. This warranty starts on the date of delivery and remains valid for:

• 3 months from the delivery date, or
• 5,000 km from the odometer reading at delivery, whichever comes first.

This warranty is non-transferable and only applies to the original purchaser. It does not extend to subsequent owners.

Our warranty provides the same coverage as outlined in the Western Australia and Queensland used car statutory warranties. We've detailed the coverage and exclusions below. The applicable state information applies based on where you purchased your vehicle.

Western Australia warranty coverage

Items covered by warranty include, but are not limited to the following:

• Seat adjusters, seat mountings, and seat belts
• Speedometer
• Windscreen wipers and washers (excluding blades)
• Heater demister and fan
• Engine defects and serious oil leaks
• Radiator leaks, hoses, fan belts, core damage, and blockages
• Defects and oil leaks in the gearbox or automatic transmission
• Brakes (leaks and serious wear)
• Serious structural rust (in subframe, roof, rocker panels, and door pillars)
• Doors (must open and close from both inside and outside)
• Side windows (must wind up and down)

Items not covered by warranty include, but are not limited to the following:

• Surface rust
• Odometer and fuel gauge
• Stereo, radio, and air conditioning
• Battery
• Light globes and sealed units
• Tyres, wheel balance, and alignment
• Spare tyre, jack, and brace
• Damaged or torn upholstery
• Damaged or faded paintwork

Queensland warranty coverage

The Queensland warranty will cover most defects. A vehicle is considered defective if a part:

• Does not function as intended, or
• Is excessively worn and no longer works properly.

Items not covered by warranty include, but are not limited to the following:

• Tyres, tyre tubes, batteries, fitted airbags, or radiator hoses
• Lights (excluding warning or hazard indicator lights)
• Installed radios, tape recorders, or CD players
• Aerials, spark plugs, wiper rubbers, distributor points, oil filters, heater hoses, fuel or air filters
• Paintwork or upholstery
• Air conditioning

Additionally, the warranty does not cover:

• Accidental damage caused by the buyer's misuse or negligence
• Any modifications or additions made by the buyer after purchase

Repairs under warranty

To make a warranty claim, the buyer must notify Carro within 7 days of discovering the defect. Carro will inspect the vehicle to determine if repairs or replacements are necessary. Carro has 5 business days to decide whether to fix it under warranty. We will inform the buyer in writing before the end of the fifth day. Failure to respond in time means we cannot refuse to repair the defect, regardless of the cause.

The buyer is responsible for delivering the vehicle to either:

• Carro premises, or
• An authorised repairer of our choice.

Repairs will be completed within 14 days unless a valid reason prevents this.

Excessive distance

The authorised repairer should be located within 20 km of Carro locations. A more distant repairer can only be used if the buyer agrees.

If the vehicle is more than 200 km from a Carro collection point, we may:

• Nominate the nearest qualified repairer to the vehicle's location, or
• Cover the delivery costs to our preferred repairer.

Warranty extensions

The warranty period must be extended by one day for each day the vehicle is in our care for repairs. Carro will keep a record of the extension, noting the dates when the vehicle was brought in and returned to the buyer.

Carro reserves the right to modify these Terms and Conditions without prior notice. However, any changes will not affect your statutory rights or obligations under the warranty.